Fresh Casino Betting Rules

1. General betting rules

Fresh Casino aims to provide a clear and consistent betting experience. These general rules apply to eligible players who use the services available on the site. They should be read together with the site Terms and Conditions, Privacy Policy, Responsible Gambling information and any additional rules displayed for a particular game, market or promotion.

Only people who are legally permitted to use online gambling services in their location may open or use an account. You are responsible for checking the rules that apply to you before registering, depositing funds or placing a bet. You must not use the site if online gambling is not permitted where you are located.

An account must be used only by the person who registered it. You must provide information that is accurate, current and complete, and update it when circumstances change. Fresh Casino may request information or documents to verify identity, age, location, payment ownership or other account details. Access to some services may remain restricted until checks have been completed.

• You must meet the applicable minimum age requirement before using the service.
• You must keep your username, password and other security details confidential.
• You must not allow another person to place bets through your account.
• You must not open or operate an account for another person.
• You must not use the site for unlawful activity, fraud, money laundering or any other prohibited purpose.
• You must tell Fresh Casino promptly if you believe your account has been accessed without permission.

Fresh Casino may refuse, suspend, restrict or close an account where permitted by the applicable terms. This may occur where there are concerns about identity, age, security, responsible gambling, payment ownership, misuse of the service or compliance with legal and regulatory obligations. Any review is handled in accordance with the relevant terms and applicable requirements.

2. Placing and confirming bets

Before placing a bet, check the game, selection, stake, odds or other displayed details carefully. A bet is generally treated as a request to enter a transaction once you select the relevant confirmation control. The bet is not considered accepted until it has been recorded by Fresh Casino's systems and a confirmation is displayed or otherwise made available.

You are responsible for reviewing your bet before confirmation. This includes checking that the intended game or market has been selected, the stake is correct, any selections are accurate and the total amount is understood. If a confirmation message is not shown, check the account history before attempting to place the same bet again.

When a bet may not be accepted

A bet may be rejected, cancelled or unavailable for a number of reasons. These can include a game closing, a market being suspended, a technical interruption, an account restriction, a failure to meet eligibility requirements, a payment issue or a limit applied under the relevant rules. A displayed price, balance, outcome or other information may also change before a bet is accepted.

• A bet must be placed using an available balance or an authorised payment method.
• A bet cannot normally be changed after it has been accepted, unless the specific product rules allow a change.
• You should not place a further bet to correct a mistake without first checking whether the original bet was accepted.
• The account history, bet slip, receipt or confirmation record should be retained for reference.
• If a transaction appears more than once, contact support through the available site process and avoid further duplicate transactions until the issue is reviewed.

The time shown on the site may be relevant to the opening, closing or settlement of a product. You should allow enough time for a bet to be received and accepted. A bet submitted close to a closing time may not be accepted if it reaches the system after the relevant deadline.

Live and in-play services

Where live or in-play betting is offered, information may be delayed and markets may be suspended while an event or game is in progress. A price shown on screen is not necessarily available until the bet has been accepted. The final accepted details are those recorded in the confirmation or account history, subject to review under these rules and the applicable product rules.

3. Game outcomes and settlement

Bets are settled using the result or outcome determined under the rules for the relevant game, event or market. Product-specific rules take priority where they explain how a result is determined, which information source is used, when a market is final and how unusual circumstances are handled. You should read those rules before placing a bet.

For casino and other games, the result is determined by the game's approved or designated random outcome process, where applicable. The rules or help information for the game should explain the available selections, winning combinations, payout calculation and any special features. Game instructions should not be treated as a guarantee of a particular result.

For event-based betting, a selection may be settled as a win, loss, void or another result described in the relevant market rules. Outcomes may depend on matters such as an event being completed, a participant taking part, an official result being declared or a stated time period expiring. If an event is postponed, abandoned, interrupted or changed, the applicable product rules determine how affected bets are treated.

Corrections and official results

An initial result may be corrected if it was entered incorrectly, was based on incomplete information or was later changed by the relevant official source or game record. Where a correction changes the settlement of a bet, Fresh Casino may adjust the account balance in accordance with the applicable rules. You should check the account history if a result appears inconsistent with the product rules.

If a bet is declared void, the stake is generally returned or treated as described in the relevant product rules. A void bet does not necessarily mean that every bet connected with the same event, game or transaction is void. Each bet is reviewed according to its own terms.

• Settlement is based on the accepted bet details, not on an unconfirmed selection or screen display.
• A result may be delayed while an event, game or account review is completed.
• The outcome of one bet does not guarantee the outcome of another bet.
• Where multiple selections are combined, the product rules explain how a void or unsettled selection affects the combined bet.
• Any applicable return is subject to the rules of the product and the terms applying to the account.

4. Errors, technical issues and account reviews

Fresh Casino uses reasonable processes to maintain accurate account, betting and game information. However, technical faults, communication delays, data errors, display mistakes or other interruptions may occasionally occur. If an obvious error affects a price, result, balance, game status or other material detail, the transaction may be reviewed and corrected in line with the applicable terms.

An error may include an incorrect price, an incorrectly stated return, a bet accepted after a market should have closed, a duplicated transaction, a result entered incorrectly or a technical issue that affects the normal operation of a game. Where an error is identified, Fresh Casino may take reasonable steps to cancel, void, correct or otherwise resolve the affected transaction.

You must not knowingly take advantage of an error, system weakness, delay or malfunction. You must also not use software, devices or methods designed to interfere with the site, obtain an unfair advantage, bypass security or automate activity where that use is not permitted. Suspected misuse may result in an account review and restriction of access.

Disputed transactions

If you believe a bet, game result, payment record or account transaction is incorrect, raise the issue through the support or complaints process available on the site. Include enough information to help identify the matter, such as the relevant date, game or market, transaction reference and a description of the concern. Do not include unnecessary sensitive information in a message.

Reviews may require confirmation of account ownership, transaction details or other information. Fresh Casino will assess the available records, system data and relevant product rules. The outcome of a review may include confirmation that the transaction was correct, a correction, a void, a balance adjustment or a request for further information. Keep your own records of confirmations and correspondence where possible.

If you are dissatisfied with the outcome of a complaint, the available escalation information will be provided through the site's applicable terms or complaints process. Nothing in these rules removes any rights or protections that apply to you under Australian law.

5. Responsible and fair play

Gambling should be treated as entertainment, not as a way to earn income or recover losses. There is no guaranteed strategy for winning, and past results do not predict future results. Set a budget before you play and only use money you can afford to lose. Never chase losses by increasing stakes or continuing to play for longer than planned.

• Decide how much time and money you can spend before starting.
• Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
• Do not borrow money or use essential household funds to gamble.
• Use available account tools or request help if gambling is becoming difficult to control.
• Speak with a suitable support service, health professional or trusted person if you are concerned about your gambling.
• If you are under the applicable minimum age, do not use the site or attempt to place a bet.

Fresh Casino may apply responsible gambling measures, account controls or other safeguards where appropriate. The availability and operation of any particular tool should be checked on the site. A player may also contact support to ask about available options, account restrictions or the process for taking a break or closing an account.

Changes to these rules

These rules may be updated to reflect changes to the services, product rules, technology, legal requirements or responsible gambling practices. The current version published on the site applies from the date it is made available, unless another effective date is stated. It is your responsibility to review the rules before using the service or placing further bets.

If a provision of these rules is found to be invalid or unenforceable, the remaining provisions continue to apply to the extent permitted. Questions about a bet should be raised as soon as possible through the available Fresh Casino support channel.