Welcome Package
Up to $600 AUD
Across your first four deposits
Wagering
45× on bonus (deposits 1-2)
Max bet during wagering
$5 AUD
Min deposit
$20 AUD
Wagering window
72 hours

Contact Us

If you need help with Fresh Casino, contact our support team at support@freshcasino.wtf. We can assist with common account questions, payment matters, website issues and responsible gambling requests. Please provide enough information for us to understand your question and direct it to the right team.

Fresh Casino operates under a Curaçao Gaming Authority licence, reference OGL/2024/169/0146, issued to operator Galaktika N.V.
  1. Established2018
  2. Games5,000+ from 93+ providers
  3. Withdrawal limit (AUD)$6,000 daily / $30,000 weekly
  4. Payments accepted80+ methods including crypto

How to get in touch

For support by email, write to support@freshcasino.wtf from the email address linked to your account where possible. If you cannot access that address, include your account username and explain the situation clearly. A member of the support team will review your message and respond when they can. Replies are usually provided within 24 hours, although the time may vary depending on the nature of the request and the information required.

You can contact support about matters including:

  • Account access, profile details and verification questions
  • Deposits, withdrawals and other payment-related queries
  • Bonus terms, eligibility and general promotional questions
  • Technical problems, website errors or difficulties using an account feature
  • Responsible gambling requests, including requests for help managing your play
  • Questions about a previous support request or an unresolved account matter

What to include in your message

To help support investigate your request faster, include your account email or username, a short description of the issue and any relevant dates or transaction information. If the problem involves an error message, payment screen or technical fault, attach screenshots if relevant. Do not include your password or unnecessary sensitive information in an email.

Please send one clear message about each issue where possible and keep any existing reference or reply information in the email thread. Clear details can reduce follow-up questions and help the team provide a more useful response. For responsible gambling requests, explain what assistance you are seeking so the request can be handled appropriately.

Before sending a follow-up, allow reasonable time for your message to be reviewed. Sending repeated emails about the same matter may make it harder to keep the conversation organised.