Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to predict or influence an outcome. Games are based on chance or agreed rules, and past results do not determine future results. A winning session does not mean that another win is due, while a losing session cannot be corrected by continuing to play. Set a budget before you begin and treat any money spent as an entertainment expense.

Only gamble with money you can afford to lose after essential expenses have been paid. Do not use money set aside for rent, mortgage payments, bills, food, education, medical needs or other important commitments. Avoid borrowing money, using credit to gamble or selling possessions to fund play. If gambling is affecting your ability to meet everyday costs, stop playing and seek appropriate financial or personal support.

Keep gambling in perspective

• Set a time and spending plan before you log in, and stick to it.
• Never chase losses by increasing your stakes or gambling for longer.
• Do not gamble when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
• Take regular breaks and make time for work, family, friends, exercise and other interests.
• Do not regard gambling as a source of income, a solution to financial problems or a way to recover previous losses.
• Remember that you are responsible for your own decisions and should only gamble where it is lawful and permitted for you to do so.

It can be helpful to tell someone you trust about your gambling budget. A friend, partner or family member may help you stay accountable and notice changes that are difficult to see yourself. Keeping gambling separate from your household finances can also make it easier to monitor spending.

Set limits and take control

Planning your gambling in advance is one of the simplest ways to stay in control. Depending on the services and tools available for your account, you may be able to request or set limits relating to deposits, spending, losses, session time or account access. Check the relevant account and responsible gambling settings before you play. If a limit is available, choose an amount and period that match your personal budget, rather than selecting an amount based on a hoped-for win.

Limits are intended to support your plan, but they should not be treated as a guarantee that gambling is risk-free. You remain responsible for monitoring your activity and stopping when your planned time or budget has been reached. Product features, waiting periods and other conditions may vary according to the service, your location and applicable requirements. Review the information shown in your account and ask support for clarification if you do not understand how a setting works.

Useful ways to stay within a plan

• Decide on a maximum amount and maximum playing time before starting.
• Keep a personal record of deposits, withdrawals, wins and losses so that your overall activity is clear.
• Avoid increasing a limit immediately after a loss or during an emotional moment.
• Use reminders or alarms to help you finish a session on time.
• Do not open additional accounts or use another person's account to avoid a limit or restriction.
• Consider taking a cooling-off break if you feel distracted, frustrated or focused on winning back money.
• Ask for account restrictions or a longer break if ordinary limits no longer feel sufficient.

If you are unsure whether your gambling is within your budget, stop and review your recent activity before playing again. A pause gives you time to consider the effect on your finances, relationships, work, sleep and general wellbeing.

Recognise possible gambling harm

Gambling harm can develop gradually. It may affect a person's financial position, mental health, relationships, employment or studies. Some people experience harm even when they do not gamble every day, and the amount of money involved is not the only measure. The most important question is whether gambling remains a voluntary and manageable form of entertainment.

Signs that it may be time to stop and seek help

• You spend more time or money gambling than you planned.
• You repeatedly try to win back money that you have lost.
• You hide gambling activity, deposits or losses from people close to you.
• You borrow money, miss payments or sell belongings because of gambling.
• You feel restless, irritable or anxious when you cannot gamble.
• You think about gambling during work, study, family time or other important activities.
• You cancel plans, lose sleep or neglect responsibilities to continue playing.
• You gamble to escape stress, sadness, loneliness, boredom or other difficult feelings.
• You increase the amount you spend because previous amounts no longer create the same excitement.
• You have tried to stop or cut back but have not been able to maintain the change.
• Gambling is causing arguments, financial pressure or concern among family and friends.
• You feel ashamed, hopeless or overwhelmed because of gambling.

One sign does not automatically mean that someone has a gambling disorder, but any concern is a good reason to pause and speak with a qualified support service. You do not need to wait for a serious crisis before asking for help. Early support can make it easier to understand what is happening and decide on practical next steps.

If you are supporting another person, avoid lending money for gambling or covering up gambling-related problems. Choose a calm time to explain what you have noticed, listen without judgement and encourage the person to seek professional advice. Protect your own financial and emotional wellbeing as well.

Breaks, self-exclusion and support

If you want to stop gambling, you can ask for a temporary break or account restriction through the responsible gambling or account support options available to you. If you believe you need stronger protection, consider requesting self-exclusion for an agreed period or longer. Self-exclusion is a commitment not to use the relevant gambling service during the selected period. Read the conditions carefully, including when the restriction begins, how long it lasts and whether it can be changed before it ends.

When a break or self-exclusion is active, do not try to bypass it by creating another account, using another person's details or asking someone else to gamble on your behalf. Tell trusted people about your decision and ask them to support it. You may also wish to remove saved payment methods, unsubscribe from promotional communications, avoid gambling-related advertising and use device or banking controls that can reduce access.

Getting help in Australia

Free or low-cost gambling support is available in Australia through state and territory services, counselling organisations, financial counsellors and other qualified community providers. These services can offer confidential guidance about gambling behaviour, money concerns, relationships and steps for recovery. You can also speak with your general practitioner or another health professional about how gambling is affecting your wellbeing. Search for a recognised Australian gambling support service in your state or territory, or use an established national health or community support directory.

If gambling has contributed to thoughts of self-harm, suicide or immediate danger, seek urgent help through emergency services or a crisis support service in Australia. If you are in immediate danger, call the emergency number used in your location. Do not remain alone with an immediate safety concern; contact a trusted person or qualified professional as soon as possible.

Our approach

Fresh Casino supports informed decisions and encourages players to use responsible gambling tools whenever they are needed. We may provide information about limits, breaks, account restrictions and support pathways through the website or account process. The availability and operation of particular features can depend on the service, the player's location and applicable requirements. Please review the relevant information before using an account.

Players must meet the applicable minimum age requirements and provide accurate information when using a gambling service. An account should only be used by the person to whom it belongs. If you believe that a young person or another person is accessing an account, stop gambling and raise the concern through the available support channel. Responsible gambling is a shared priority, and asking for help is a sensible step whenever gambling no longer feels safe, affordable or enjoyable.