Privacy Policy | Fresh Casino

About this Privacy Policy

Fresh Casino respects the privacy of its players and aims to handle personal information responsibly. This policy describes the types of information an online casino website may collect, why that information may be used, how it may be shared and the choices available to you. It applies when you browse the website, register for an account, use casino services, make a deposit or withdrawal, contact customer support or otherwise interact with Fresh Casino.

Personal information is information that identifies you, or that could reasonably be connected with you. The information handled may depend on the services you use, the details you provide, the checks required for your account and the way you access the website. Some information is provided directly by you. Other information may be collected automatically from your device or received from service providers that help operate essential website functions.

Fresh Casino may update this policy when its website, services, technology or privacy practices change. The current version will apply from the date it is published or otherwise made available. Players should review this page from time to time so they understand how information may be handled.

Where consent is required for a particular use of information, you may be asked to provide it. You can withdraw consent to marketing communications, but withdrawing marketing consent will not necessarily stop processing that is needed to operate your account, complete security checks, process transactions, meet legal obligations or prevent fraud.

Information we may collect and how it is used

The information handled by Fresh Casino may vary according to your account activity and the services you use. An online casino site typically needs information to provide gambling services, verify players, process payments, protect accounts and comply with applicable requirements.

Account details, such as your name, date of birth, contact details, username, account preferences and other information needed to create and manage your player account.
Identity and verification information, including documents or details used to confirm your identity, age, location or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, payment method information, transaction history and details needed to investigate unusual, disputed or failed transactions.
Gaming and account activity, such as games used, account actions, deposits, withdrawals, promotions viewed and communications connected with your account, where relevant.
Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone, general location information and information about how you connect to the website.
Cookie and usage information, including pages visited, session details, preferences, security events, browser settings and interactions with website features.
Support and communication records, including messages, requests, feedback, complaints and other information you choose to provide when contacting the support team.

This information may be used to register and operate your account, provide access to games and related features, maintain accurate account records and communicate with you about your account. It may also be used to process deposits and withdrawals, respond to questions, investigate payment issues, provide technical support and resolve complaints or disputes.

Identity and verification information may be used to confirm that an account belongs to the person using it, check age and eligibility, detect duplicate or false accounts and support anti-fraud and security procedures. Account, device, payment and usage information may be analysed to identify suspicious activity, protect the website, prevent misuse and support the safe operation of the services.

Information may also be used to meet legal and operational obligations that apply to gambling services. This can include keeping appropriate records, responding to lawful requests, applying account controls, supporting security processes and demonstrating that relevant checks have been completed. Where marketing is permitted and you have not opted out, information may be used to send updates, promotions or other communications that may be relevant to your account preferences.

Fresh Casino aims to collect information that is reasonably relevant to these purposes. You should provide accurate and current information when registering or updating your account. If important details are incomplete or inaccurate, some account functions, verification processes or support requests may be delayed or unavailable.

Sharing, security and service providers

Fresh Casino may share personal information where there is a reasonable operational, security or legal reason to do so. Information may be shared with service providers that support the operation of the website and its services. These providers may assist with payment processing, identity verification, fraud monitoring, hosting, information technology, customer support, communications, analytics or website security.

Payment information may be processed by specialist payment providers. Depending on the payment method, some full payment details may be handled by that provider rather than stored directly by Fresh Casino. Those providers may have their own privacy information explaining how they handle data.

Information may also be shared when necessary to investigate suspected fraud, protect players or other people, prevent misuse of the services, enforce applicable terms, recover funds, resolve a dispute or respond to a valid legal or official request. If Fresh Casino undergoes a business change, such as a restructure, sale or transfer of operations, information may be transferred as part of that process, subject to appropriate protections.

Some service providers may process information in countries other than Australia because their systems, facilities or staff are located elsewhere. When information is handled in this way, reasonable steps may be taken to support its security and ensure it is used for appropriate purposes. The safeguards available may depend on the type of information, the service involved and the requirements that apply to the relevant processing.

Reasonable technical and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure systems, monitoring, authentication procedures and internal or provider processes. However, no website, device or transmission method can be guaranteed to be completely secure.

Players should choose a strong password, keep account credentials confidential, avoid sharing access to their account and use trusted devices and connections where possible. If you suspect that your account or personal information has been accessed without permission, contact support promptly so the matter can be reviewed and appropriate steps can be considered.

Cookies and similar technologies

Fresh Casino may use cookies and similar technologies to help the website function, remember selected settings and understand how the services are used. A cookie is a small text file that may be placed on your device when you visit a website. It can allow the website to recognise a browser during a session or on a later visit.

Necessary cookies may support account sessions, sign-in functions, security controls and other core website features.
Preference cookies may remember choices such as language, display or other settings.
Performance and usage cookies may help understand visits, diagnose technical issues and improve website performance.
Security-related technologies may help identify unusual activity, protect accounts and support fraud prevention.

Cookies may be placed by Fresh Casino or by service providers that support website functionality. Information collected through cookies may include browser details, device information, pages visited, session information and interactions with website features. Depending on the technology and the settings used, this information may be combined with account or other technical information for the purposes described in this policy.

You can manage, block or delete cookies through your web browser settings. Browser controls vary between devices and browsers, so check the relevant settings or help information for your browser. If you disable or delete necessary cookies, some account features may not work correctly, you may be signed out or your preferences may not be remembered.

Retention and exercising your privacy rights

Fresh Casino generally keeps personal information only for as long as it is needed for the purposes described in this policy, to provide services, answer questions, protect the platform, manage disputes or meet legal and operational requirements. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and support records must be kept for a period required by law, even after an account is closed. Information may also need to be retained for legitimate purposes such as preventing fraud, resolving disputes, protecting the website or demonstrating that required checks were completed. Records retained for these reasons will not be used for unrelated marketing.

Subject to applicable requirements and reasonable verification of your identity, you may contact Fresh Casino to ask about the personal information held about you or to exercise available privacy rights. Your request should be clear and specific enough for the relevant account or information to be identified.

Access: request information about the personal data held about you and, where appropriate, ask for a copy of that information.
Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
Deletion: request deletion of your data where it is no longer needed or where another valid basis for deletion applies. This right may be limited where records must be retained by law or for security, dispute or fraud-prevention purposes.
Withdrawing marketing consent: withdraw consent to marketing communications or ask for marketing messages to stop. You may also use an unsubscribe option included in a marketing message where one is provided.

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@freshcasino.wtf. You can also use this email address to ask questions about this Privacy Policy or how your information is handled. Please include a clear description of your request and enough information to help identify the relevant account.

Fresh Casino may need to verify your identity before completing a request, particularly when the request involves account access, deletion or sensitive information. Requests will be considered and handled within a reasonable timeframe, subject to applicable requirements, security checks and any lawful reasons why information may need to be retained. If you have concerns about the handling of your personal information, contact support@freshcasino.wtf so the matter can be reviewed.