Fresh Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to the Fresh Casino website, account services, games, promotions and any related features made available through the website. They form a legal agreement between you and Fresh Casino. If you do not agree with these terms, you must not access the website, open an account or use any of the services.

You are responsible for reading the current version of these terms before using the website. Additional terms may apply to specific games, payment methods, competitions, offers or other features. Where additional terms apply, they will be presented with the relevant service. If there is an inconsistency, the specific terms for that service will generally apply to the extent of the inconsistency.

Your legal responsibility

You must only use Fresh Casino where online gambling is lawful for you. Laws may differ between Australian states and territories and between other jurisdictions. You are responsible for checking the laws that apply to your location, age and circumstances before using the website. Fresh Casino does not require or encourage anyone to use its services where doing so would be unlawful.

You must meet the applicable minimum age requirement and must not use the website if you are under the legal gambling age in your location. Fresh Casino may ask for evidence of age, identity or location at any time. Access may be suspended or refused until satisfactory information is provided.

Account information

You must provide accurate, complete and current information when opening an account and must update that information if it changes. You must not create an account for another person, use another person’s account or allow anyone else to access your account. One person should use only the number of accounts permitted by the applicable account rules.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity occurred because of a failure by Fresh Casino to protect its systems. If you believe that your account has been accessed without permission, you must stop using it and notify Fresh Casino through the support channels made available on the website.

Fresh Casino may refuse an account application, limit access, suspend an account or close an account where it considers this necessary to comply with law, protect the website, verify information, manage risk, prevent fraud or enforce these terms. Any decision will be handled in accordance with applicable requirements.

2. Deposits, withdrawals and account funds

You may deposit funds only using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of using the services and must not be used to support unlawful activity, conceal the source of funds or transfer money to another person.

The payment methods available, any applicable conditions and any relevant fees will be shown on the website or during the transaction process. Payment providers may apply their own terms, processing procedures or charges. Fresh Casino is not responsible for a payment provider’s separate requirements, delays or decisions.

You must not deposit more than you can afford to lose. Before depositing, consider your personal budget and whether gambling is suitable for you. Your account balance is not a bank account, does not earn interest and should not be treated as a source of income.

Withdrawal requests may be subject to identity, age, payment and security checks. Fresh Casino may ask for documents or other information before approving a withdrawal. Funds may be returned using an appropriate verified payment method, subject to applicable law, payment provider requirements and any conditions that were clearly disclosed when the funds were deposited or won.

You must not attempt to withdraw funds that were obtained through fraud, payment reversal, chargeback abuse, error, collusion, account misuse or a breach of these terms. Where a payment is reversed or disputed, Fresh Casino may place an amount on hold while the matter is reviewed.

If a technical or administrative error causes funds or credits to be added to your account incorrectly, you must not use those funds. Fresh Casino may correct the error and recover any resulting balance or winnings, subject to applicable law.

Verification and financial checks

Fresh Casino may carry out checks relating to identity, age, location, payment ownership, source of funds, fraud, money laundering and other financial or security risks. You agree to provide reasonable information and documents when requested. If information cannot be verified, services may be restricted and a transaction may be delayed, declined or reversed where permitted.

3. Games, promotions and fair use

Games are provided for entertainment. Outcomes are determined by the relevant game mechanics and, where applicable, randomised systems. You accept that losing is a normal possible result of gambling and that no strategy guarantees a win. Past results, displayed statistics or previous outcomes do not predict future outcomes.

You must use the website honestly and only for its intended purpose. Prohibited conduct includes manipulating a game, exploiting a software fault, using automated tools or bots, interfering with website security, falsifying information, colluding with another person, abusing a payment method, or taking part in any activity intended to obtain an unfair advantage.

Fresh Casino may investigate suspected misuse or irregular activity. While an investigation is taking place, access to an account, games, funds or promotions may be restricted. If unlawful or prohibited conduct is identified, Fresh Casino may cancel affected activity, withhold related benefits, recover amounts and take any other action available under these terms and applicable law.

Promotions and bonuses

Promotions, bonuses and promotional credits are available only when expressly offered and may be subject to separate promotional terms. Those terms may include eligibility requirements, an expiry period, qualifying deposits, game restrictions, wagering or playthrough requirements, maximum or minimum transaction conditions, and withdrawal rules. You should read the relevant offer terms before accepting or using a promotion.

Unless the applicable promotion says otherwise, a person, household, device, payment method or account may be eligible for a promotion only once. Fresh Casino may remove a promotional benefit where it has been obtained in error, through multiple accounts, by misleading conduct or in breach of the promotional terms.

A promotion is not a substitute for money management and must not encourage you to gamble beyond your budget. Fresh Casino may change, suspend or withdraw a promotion where necessary, including to correct an error, prevent abuse or comply with a legal requirement. Any change will not remove rights that cannot legally be excluded.

Technical interruptions

The website and games may occasionally be unavailable because of maintenance, updates, network issues, equipment failure or circumstances outside reasonable control. If a game is interrupted, the result will generally be determined using the recorded game data or the relevant game rules. If a result cannot be reliably established, Fresh Casino may void or review the affected activity in accordance with applicable requirements.

4. Responsible gambling, privacy and intellectual property

Responsible gambling

Fresh Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play, take regular breaks and never gamble with money needed for rent, bills, food or other essentials.

• Only gamble with funds you can afford to lose.
• Set personal time and spending limits before starting a session.
• Do not chase losses or increase stakes because you are trying to win back money.
• Do not gamble while affected by alcohol, drugs, stress or strong emotions.
• Keep gambling separate from essential household spending.
• Ask for support if gambling is affecting your finances, relationships, work or wellbeing.

Account tools or restrictions may be available to help you manage your play, including deposit controls, session limits, time reminders, cooling-off options or self-exclusion. The options available and the way they operate will be explained on the website. If you request self-exclusion, you must not attempt to open or use another account during the exclusion period.

If you are concerned about your gambling, stop playing and seek independent support from an appropriate Australian gambling-help service, health professional or financial counsellor. If gambling is causing immediate distress or a personal safety concern, contact an appropriate emergency or crisis service in your location.

Privacy and communications

Fresh Casino collects and handles personal information in accordance with its Privacy Policy. Information may be used to provide and secure the services, process transactions, verify accounts, meet legal obligations, manage responsible gambling risks, prevent fraud and communicate with you about your account or services.

You must keep your contact and account information current so that important notices can reach you. You may be able to manage certain marketing communications through the available account or unsubscribe options. Service, security and legal messages may still be sent where necessary.

Website content and intellectual property

The website, including its software, design, text, graphics, trade marks and other content, is owned by Fresh Casino or used under permission. You may use the website only for personal, lawful and non-commercial purposes. You must not copy, reproduce, modify, distribute, reverse engineer, scrape, frame or commercially exploit website content without permission.

5. Suspension, liability, complaints and changes

Suspension and closure

You may stop using your account at any time. If you want to restrict or close access because gambling is becoming difficult to control, use the responsible gambling tools available on the website and contact support through the published support channels. Closing an account does not automatically cancel obligations that arose before closure.

Fresh Casino may suspend or close an account if you breach these terms, provide inaccurate information, fail a verification check, misuse a promotion, engage in suspicious or unlawful activity, become subject to a legal restriction, or create a risk to the website or another person. Any remaining balance will be handled in accordance with applicable law and the circumstances of the account.

Liability and service availability

You use the website at your own risk and are responsible for having suitable equipment, software, internet access and security measures. To the extent permitted by law, Fresh Casino is not responsible for losses caused by your failure to protect account details, unauthorised access resulting from your conduct, interruptions outside reasonable control, payment-provider issues, device problems or your breach of these terms.

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded under Australian consumer law or another applicable law. Subject to those protections, Fresh Casino’s responsibility will be limited to the extent permitted by law.

Complaints and dispute handling

If you have a question, transaction concern or complaint, contact Fresh Casino through the support options shown on the website and provide enough information for the matter to be reviewed. This may include your account details, the relevant date, transaction reference, game or promotion, and a clear description of the issue. Do not send passwords or unnecessary sensitive information.

Fresh Casino may review account records, payment information, game data and communications relevant to a complaint. You agree to cooperate reasonably with the review. If the matter cannot be resolved through the available support process, you may have rights to use an external complaint, dispute-resolution or regulatory pathway available under applicable law.

Changes and governing law

Fresh Casino may update these terms from time to time to reflect changes to services, technology, legal requirements, security practices or business operations. The latest version will be published on the website with its effective date where appropriate. Continued use of the website after an update means that you accept the revised terms, unless applicable law requires another form of consent.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory consumer protections or jurisdictional requirements. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that Fresh Casino has waived its right to enforce it later.

These Terms & Conditions should be read together with the Privacy Policy, Responsible Gambling information and any specific terms displayed for games, payments or promotions. The version published on the website is the version that applies to your current use of Fresh Casino.